Operations

Dashboard

• Operations Dashboard

Live Map

• Live Map Overview
• Using Live Map [Video]
• Live Map Legend

Route Ladder

• Route Ladder Overview
• Using Route Ladder
• Route Ladder Legend

Communications ETMS

• Communications ETMS

Communications

• Dispatch & Operator VoIP Workflow

Decision Support

• Decision Support Tools Overview
• Replace Vehicle
• Helper Vehicle
• Discharge Only
• Platoon Tripper
• Cancel Service

Detours

• Detour Adherence
• Detour Management SOP 0011
• Using the Detour Tab
• Creating a Detour [Video]
• Defining the Detour Area
• Impacted by Detour
• See all 9 articles

Public Messages

• The Public Messages Card
• Active and Expired Message
• Creating a Message
• Public Messages in myAvail Dispatch Client
• In-Vehicle Announcements
• Ad-Hoc Announcements
• See all 7 articles

IVR Report

• IVR Report

Dispatch

• Launch Dispatch: Mandatory Confirmation Message
• Launch Dispatch: Time Synchronization Warning
• Road Supervisor Overview
• Route Status & Route Map
• Automated Dispatch User Guide (Legacy)
• Creating a Vehicle Incident from the myAvail Dispatch Application [Video]

Pullout Management

• How to Configure Pullout Grid Columns
• The Pullout Management Process [Video]
• Operator Assignment Tab
• Vehicle Assignment Tab
• Yard Map Grids
• Pullout Tab
• See all 8 articles

Self Service Reporting

• Self Service Reporting Overview
• Self Service Reporting Capabilities
• How to Add a Custom Query

Operator Timekeeping

• Operator Timekeeping (Legacy)

Operations Business Intelligence

• Live QA View
• Active Users
• Logon/Logoff Report
• Detour Report

Yard Management

• How to Use the Yard Map
• How to Use the Vehicle Locations Tab

DataPoint

• DataPoint - Scheduled Miles & Hours Reporting
• DataPoint
• DataPoint Manual Fare Entries