The IVR Report (Interactive Voice Response) is a summary of the activity of the IVR calls system that allows ridership to get the real-time stop departure times for specific stops by calling a specific number and entering the stop ID.
Use the IVR Report to assess the total number of phone operator requests, calls not needing assistance, and total calls. Track trends by time, category, and routes; compare all the data to the last year’s data; assess if you are below or above the target and adjust targets accordingly.
This report allows you to do the following:
- Identify the amount of realtime requests
- Identify the amount of future requests
- Filter requests by stop or route
The IVR Stop Information report shows the stop information requested by ridership and organized by route and by stop.
Click the global filter icon at the top to restrict data to specific Date, Stop or Route for all panels in the dashboard..
Click the information icon by a panel to learn about its metrics and how the system calculates them.
This report can be bookmarked, exported as PDF or Excel, and also scheduled to go out in an email to any recipient, be it a department or a group, at any necessary frequency.