Decision Support Tools Overview

Navigation: ETMS > Operations > Decision Support

The Decision Support feature performs Day of Service recovery actions to restore service to an on-time status after a disruption and let your ridership base know so they can plan their trips accordingly. 


Operations Tab: You can also launch Decision Support from ETMS (Operations Product Suite) or the Operations tab of the myAvail Dispatch client ( using the right-click function).

Accessing Decision Support through the right-click function on the Status tab: 

If configured, right-click a vehicle from the map:

NOTE: View the Block Info Tab to see where trips are scheduled to begin and end, as reference.

Five sub-cards represent several action options: Replace Vehicle, Helper Vehicle, Discharge Only, Platoon Tripper, and Cancel Service.

  • Click Replace Vehicle if you want to replace a disabled vehicle on the road (bus breaks down)
  • Click Helper Vehicle if you need to get back on schedule. The helper bus will dispatch a vehicle to complete a portion of a block instead of the originally scheduled vehicle.
  • Click Discharge Only when you need to notify your operator to enter discharge only mode. This could be due to high passenger capacity.
  • Click Platoon Tripper if you see an increase in passenger capacity on a route and need another vehicle to follow behind you.
  • Click Cancel Service to cancel any scheduled service for any block, trip, or stop. NOTE: If a stop is not selected for the cancellation point, the trip will be assumed as skipped. 

System Adjustments Tip: Be sure to enter any service deviations in DataPoint using the System Adjustments Calendar, to account for any adjustments (added service: Platoon/Helper vehicles, reduced service: Cancelled/Replace Vehicle).

myStop: Did you know that Avail also provides important integrations for your myStop applications, so passengers are aware of your service changes? It's true! If you add Helper or Platoon vehicles to service, those additional vehicles display on myStop. If you replace a vehicle in service for a breakdown, the current vehicle ID now servicing that route will display for ridership. If you use the Discharge Only mode, ridership will see that the vehicle is full on myStop, and on the road, the vehicle headsign automatically updates to indicate this. 

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