Cancel Service

Use this option when you need to cancel scheduled service. You might need to use this option for events such as a lack of equipment or operators, inclement weather, or unexpected traffic that makes it impossible to provide the scheduled service. This option allows you to communicate about the cancelled service on public information outlets.

Start of Cancelled Service: Select the Start of Cancelled Service. Select the block, trip and the stop (optional).

End of Cancelled Service: Select the End of Cancelled Service. Select the trip and the stop (optional).

Incident Type: The incident type will default to the selected Decision Support action, but the user can still change or select the incident type from the drop-down. The user can now also subscribe to an email or text alerts for the incidents or the event.

Reason Code: Select a reason code from the drop-down. There are several options available to choose, depending on what Type was selected the user will be able to pick appropriate reason code.

Title: Write a short title of the message/description.

Description: Enter a short Description.

Click Submit.

TIP: To properly capture the missed miles, hours, and trips associated with cancelling this service, open the incident that was created as a result of the Cancel Service action and scroll to the Service Information section at the bottom of the incident.
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