Use this article to understand the workflow between the dispatch office and vehicle operators, when setting up and using VoIP calls for communications.
Dispatch Workflow
Dispatch can initiate a call to vehicle operators by using VoIP in a closed mic system.
A key difference between VoIP and radio is that a VoIP system uses a cellular signal instead of a radio
channel. Use the volume control buttons on the dispatch VoIP console to adjust it, as needed.
1. To make a VoIP (voice over internet protocol) call, click the Call button on the Operations screen.
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- Or right-click on a vehicle’s record for an Event or Communication and then select Voice Call from the drop-down list
2. The communications window opens to designate the call recipient(s).
3. Next select your desired Talk Group
4. After the call is initiated, press the open channel button (green light) to talk on the dispatch VoIP console to open the line with the
operator.
5. The status bar at the bottom of the Communications window in myAvail indicates connection. Simply press End Call when done.
Operator Workflow
Notification for a VoIP call is sent from dispatch and displays on the MDT (mobile data terminal). An audible tone also alerts the operator that a call has been opened. Just pick up the handset to take the call.
1. Pick up the handset.
2. Adjust the volume on the handset cradle ( located on the left side).
3. The VoIP phone indicates connectivity on the Status Bar of the MDT Display.
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The LED lights above the buttons determine connectivity status:
Orange = connected and no active voice call
Green = active voice call, push the button to speak
No light = The Console is not connected, and you should reach out to Support
Channel steering may differ at your agency. Below is an example of channel steering: