Originally published on 02/02/2026
This service bulletin applies to all customers who launch ETMS as an Azure Virtual Desktop (AVD) RemoteApp.
What's the issue?
The Remote Desktop client will reach the end of support on March 27th, 2026. Install Windows App now to ensure uninterrupted access to your remote resources. Windows App offers improved user experience and customizability while supporting all existing features.
What do I need to do?
- You will launch ETMS from the Windows App
- NEW Windows App Appearance:
- OLD Remote Desktop Appearance:
- Download Windows App
- Windows (recommended): Install from Microsoft Store
- macOS: Install from Mac App Store
- (Not Recommended One Drive access is limited) Browser fallback (no installation): AVD Web Client
Step-by-step: Get ETMS working in Windows App
- Open Windows App after installation.
- Click sign in and enter your Avail provided @myavail.cloud email.
- The left-hand navigation of Windows App has three buttons:
- Favorites
- Devices
- Apps
- Apps is where you will click/navigate to view your ETMS Remote App.
- Double‑click ETMS to launch - You will be prompted to sign in with your @myavail.cloud account.
- It is recommended to uninstall the old Remote Desktop client once Windows App is installed.
-
Optional: Add ETMS to your Start menu
In Windows App, open Settings and enable "Add remote resources to your Start menu". This syncs ETMS into Start so you can search and launch it like a local app.
FAQ
Do I need admin rights? Usually no—Windows App installs from the Microsoft Store using your user account. Organizations that block the Store can use alternative deployment methods.
Can I keep using the old Remote Desktop app? Yes and No. You have until March 27th, 2026 until Remote Desktop client reaches end of Support. Use Windows App to avoid connection blocks or lack of support.
What if I can’t see ETMS after signing in? Confirm you are signed in with the account that has ETMS access (myavail.cloud account). If issues persist, contact Avail Customer Experience Team by submitting a case.
References
- Windows App (Microsoft Store): https://apps.microsoft.com/detail/9N1F85V9T8BN
- Windows App on macOS (App Store): https://apps.apple.com/app/windows-app/id1295203466
- Connect to Azure Virtual Desktop (Windows App): https://learn.microsoft.com/en-us/azure/virtual-desktop/connect-azure-virtual-desktop
- Known issues & limitations for Windows App: https://learn.microsoft.com/en-us/windows-app/troubleshoot-known-issues-limitations
- Windows IT Pro Blog – Windows App replacing Remote Desktop app: https://techcommunity.microsoft.com/blog/windows-itpro-blog/windows-app-to-replace-remote-desktop-app-for-windows/4390893
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!