Originally published on 10/20/2025
The end of 2025 is quickly approaching, and it is time to complete your agency’s schedule/service change dates.
Who is affected?
You are affected if you assist with defining your agency's service levels.
What do I need to do?
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Check your Service Level Calendar
- Your scheduling data is the backbone of your operations. Make sure that your service level calendar is set for 2026.
- To learn more about the process, see Schedule Data Import.
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Notify Avail of Upcoming Schedule Publishes two weeks in advance of your schedule publish
- Please submit a case via the AvailTec Portal
- Once we receive the case, we’ll respond via portal comment and update the case status to Pending Customer Review.
Notifying Avail of upcoming schedule publishes lets us know when to expect changes in your publish. Notify us at least two weeks in advance of your upcoming schedule publish so we can proactively support your agency to ensure a smooth schedule transition.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!