Originally published on 09/24/2025
This service bulletin applies to agencies utilizing Avail's VoIP solution.
What's the issue?
Avail will have planned VoIP maintenance that will take place on Sunday, September 28th from 5:00 am - 5:30 am EST for all customers with Avail's VoIP solution. This will require the Avail VoIP servers to be taken offline for a brief period.
Who's affected?
All customers with Avail's VoIP solution:
- Olympia, WA - Intercity
- Scranton, PA - COLTS
- Modesto, CA - StanRTA
- Baton Rouge, LA - BRCATS
- Grand Rapids, MI - The Rapid
- Allentown, PA - LANTA
- Fort Wright, KY - TANK
- West Covina, CA - Foothill
- Salem, OR - Cherriots
- Montebello, CA - MBL
- Shreveport, LA - SporTran
What do I need to do?
If your agency has VoIP, please expect VoIP communications to be offline for a couple minutes during the established time above while the scheduled maintenance occurs. This interruption will be very brief and should only last a couple of minutes.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!