Originally published on 01/23/2026
As most of you are already aware, Winter Storm Fern could cause major service interruptions over the next few days. This storm may also impact your staff’s ability to commute to the office. Avail is taking proactive measures to ensure your entire staff and transit organization will still be able to access your myAvail ETMS software from anywhere without having to be tethered to your local work network. This flexibility will allow you to run your operations (much the same as being in the office) from anywhere!
What's the issue?
This storm may cause disruptions to your normal office network connectivity such as a local internet outage at your agency, working from alternative locations previously not connected to the myAvail Cloud, or reliance on cellular internet. We are preemptively simplifying access to myAvail for you. These changes are designed to ensure continued access to essential systems without requiring VPNs or other tools. This allows your staff to run their operations from any network.
This change will go into effect Friday morning, 1/23, through the close of business on Tuesday, 1/27. If you experience extended power or Internet outages due to the storm, you may request an extension as needed. During this period, additional security monitoring has been applied across all affected cloud resources.
Who's affected?
Hosted myAvail Fixed Route Dispatching (CAD/AVL) Customers.
Non-Hosted myAvail Customers:
- If you are not hosted, you are not impacted by these changes, but our support team remains available to assist if needed.
What do I need to do?
Hosted myAvail Fixed Route Dispatching (CAD/AVL) Customers:
- You can now access your myAvail system directly from any web browser without the need for a VPN. Simply connect from any internet-enabled device.
Azure Remote App Users:
- You will need to download the appropriate remote app for your device to continue accessing your systems. Instructions for downloading the app can be found here: Microsoft Remote App Guide.
- Once you launch the app, choose to add a workspace and enter https://rdweb.wvd.microsoft.com
- Then log in with your username@myavail.cloud and your current password.
Non-Hosted Customers:
- No action is required, but feel free to contact our 24/7 support team if you need assistance.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. Please know we are here to help.