Service Bulletins Overview

Service Bulletins are proactive notifications about products and services, such as program or process changes and known issues. We are committed to providing you with the best service by notifying you as soon as possible through multiple channels to ensure you remain informed.

In this article, we'll walk through the communications channels we use - Help Center article, email notification, and Wayfinder announcement in myAvail ETMS.

Help Center

Each service bulletin begins with a Help Center article that outlines the update or announcement in detail. This is the primary source of information and is published first. The article includes all relevant context, technical details, and links to supporting documentation when applicable.

You can view all service bulletins in the Service Bulletins section of the Help Center.

Email

Once the article is published, users who follow the Service Bulletins category in the Help Center receive an email notification. These emails come from Avail Technologies <noreply@availtechelp.zendesk.com> and include the full content of the bulletin—so you can read the entire announcement without leaving your inbox. A link to the Help Center article is also included if you'd like to view it online.

To receive these notifications:

1. Log in to the Help Center. If you don’t have an account, check out Signing Up for the Help Center.
2. Visit the Service Bulletins section.
3. Click Follow > New articles to subscribe.
4. You’ll receive an email immediately when a new bulletin is published.

This ensures you stay informed with timely updates, delivered straight to your inbox. You can unsubscribe at any time by clicking Following > Unfollow on the Service Bulletins category page.

Wayfinder

To ensure visibility, a Wayfinder announcement is posted in myAvail ETMS after the article and email notification. This serves as an in-app alert to draw attention to the new bulletin.

• The initial announcement appears in the bottom-right corner of your screen
  
• It introduces the service bulletin and identifies affected users
• You can:
  • Snooze the announcement for 24 hours by clicking the Remind me tomorrow.
  • View the Service Bulletin to open the service bulletin in a new tab.
  • Dismiss the announcement using the button in the top-right corner. 
• After dismissal, the announcement remains available under Wayfinder > Announcements for later review, as long as the bulletin is active: