Originally published on 09/23/2025
What's the issue?
When a WO is reviewed by a supervisor and deemed finished, the Close Date is added to the WO. This is NOT triggering the WO to go into Pending.
Who's affected?
You are affected if your agency adds the Closed Date separately, as this prevents Closed Work Orders from being updated
What do I need to do?
The permanent fix will be in 10.3, but a temporary resolution for this issue will be deployed by the end of the week.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!