Originally published on 07/11/2025
What's Happening?
Exciting News to Share! We are rebranding our quarterly cloud-hosted server maintenance updates (Service Bulletin #091) to ‘SECURE’.
What Does ‘SECURE’ stand for?
Security. Evaluations. and Critical. Updates. for Reliable. Environments.
Why did we feel the need to rebrand this effort?
The goal is to avoid confusion about the updates that are being applied to your cloud-hosted environment. These updates are to keep your system running smoothly and to ensure your production environment is always kept up to date with the latest security protocols and updates. This effort is independent of the backend software updates your agency receives through the established Upgrade Team Process.
What Is Patch Maintenance?
Patch maintenance is the process of applying security updates and stability fixes to our cloud infrastructure.
This is not a product or ETMS application upgrade—it’s essential upkeep to ensure our systems remain secure, stable, and compliant.
Why It’s Important?
- Security: Protects against vulnerabilities and cyber threats
- Stability: Prevents crashes and performance issues
- Compliance: Supports SOC 2 and other regulatory requirements
- Reliability: Ensures consistent service availability
Maintenance Details:
- Downtime Duration: Approximately 45 minutes to an hour
- Impact: This is an infrastructure-related update and will not change the functionality or features of the myAvail product. You should not see any changes in the look or functionality of your myAvail system.
Who's affected?
All users within the designated maintenance window will be affected.
What will happen to my system?
- If applicable, Avail will place the voice communications into voice fallback.
- All myAvail users should log out of the system before Patching begins.
- The Public Information will be unavailable during the server restart time.
After patching is complete:
- Public information is restored
- No data is lost due to the store-and-forward capabilities of the system
What do I need to do?
Please check your Wayfinder notifications for detailed dates and times. We'll notify you 2 weeks before your scheduled maintenance window.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!
Email Notifications Reminder
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