Originally published on 01/13/2025
We have recently identified a software issue (SWI# 42994) affecting updates to the Fare Information and Fareset Information data during publishes.
What's the issue?
When changes are made to the Working Schedule and published, those changes do not move to the Current Schedule, and anything changed in the Working Schedule will be reverted to what was in the Current Schedule.
This issue affects the Fare Information and Fareset Information tables for both the GFI Import and Avail Fare Screens.
Who's affected?
myAvail Fixed Route Dispatching (CAD/AVL) Customers version 9.3.2 and above who are utilizing Avail Fare Screens or a Genfare Ridership Import (typically referred to as a GFI Import).
What do I need to do?
If you need to update or adjust your Fare Information (fare category, fare valuation, adding new fares) or your Avail Fare Screens (adding/removing fare keys, moving fare keys around), the Support team can help resolve this issue by making the necessary manual changes on the backend to ensure that your Fare Information or Fareset Information updates are completed as expected. Please open a support case on the customer portal for assistance.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team by submitting a case via the AvailTec Portal or, for critical or high-priority cases, by calling (814) 234-3394, option 1.
Thank you for your patience. We will update this article until the problem is resolved.