This article covers aspects of your myAvail user account, including signing in and out, passwords, the product info screen, and session timeouts.
Log In
When myAvail ETMS starts, it displays the login screen. To access myAvail ETMS, enter your username and password. A system administrator will create and supply you with your username and initial password. Below is the login screen for ETMS.
myAvail ETMS displays your Transit Agency’s logo in the upper-left corner of the screen. myAvail ETMS authenticates the user information and will display an error message when any information is missing or invalid.
Password
Forgot Password
If users forget their passwords, ETMS provides a way to reset them. The recovery method can be either a single-stage or a double-stage process. Both methods prompt users to select and answer a security question at every login until a correct answer is given.
Click Forgot Password.
Enter Username.
Answer your security question and click OK.
The following window prompts you to check your email for further instructions. Click OK.
Change Password
You can change your password if the system administrators have configured ETMS to allow it. There are two different places this can be done. To change your password, you must know your current password.
Click the Change Password option from the login screen.
To change your password, you must know your current password. The following screen displays. Fill out these fields and click Reset.
If you are already logged into ETMS, you can change your password by clicking your username drop-down and then My Profile.
In the Settings tab of your profile, you can change your password if the system administrators have configured ETMS to allow it. To change your password, you must know your current password. Enter a new password and repeat the new password. Click Reset.
To update security questions, choose a question from the drop-down and answer. Click Reset. Refer to User Profile for more information about the User Profile page.
Log Out
To log out, click on the Log Out button under your user drop-down.
Product Info
From the user drop-down, you also have access to product info.
The popup displays the version number. Features vary by version as well as issue resolutions. It is critical that you share the version number whenever you reach out to our support team for assistance.
Session Timeout
If you are logged into myAvail but are inactive for 30 minutes, you will see this warning. The 60-second timer will count down to zero seconds and you will be logged out and returned to the login screen.
Clicking OK or anywhere in the myAvail window behind the popup before the timer reaches zero seconds will cancel the session timeout.
If you are using the hosted ERP solution, the virtual machine will have an additional timeout procedure. After 30 minutes of inactivity, you'll see this system message:
If you remain inactive for two additional minutes, you will be disconnected from the virtual machine and receive this popup:
If you relaunch the window within 30 minutes of the timeout, you will be able to pick up where you left off without restarting your work. If you try to relaunch the form or window more than 30 minutes after the timeout, you must log back in and relaunch the desired form.