Originally published on 07/31/2026
The Avail Interactive Voice Response (IVR) software system is currently experiencing an outage.
What's the issue?
At approximately 4:40 AM PST / 7:40 AM EST on July 30, the Azure server hosting our IVR software experienced an unexpected failure. Microsoft has confirmed that Azure's automated Service Healing process was initiated, which redeployed the affected virtual machine and regenerated its BIOS and baseboard serial numbers
As a result, the IVR software's hardware-locked licensing no longer matches the virtual machine configuration, causing additional issues that are preventing IVR services from operating normally.
Our team is actively working with the appropriate parties to resolve this issue and restore service as quickly as possible.
Current Status: Investigating and working toward resolution
Estimated Time to Restore Service: Not currently available
We understand the impact this outage may have on agencies and their riders and sincerely apologize for the inconvenience.
We will provide additional updates as soon as more information becomes available.
Who's affected?
All customers utilizing the Avail IVR software system.
What do I need to do?
- Continue to monitor this Service Bulletin for updates.
- What to do during an outage? – Avail Technologies
Updates
- July 31st, 11:40 am EST - Limited functionality has been restored with the IVR software system. We are still working on a permanent fix and will provide an update as soon as we have an update.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.