Microsoft Changes Affecting ETMS Emailing Functions - Asset Management Emailing Work Around

This article outlines the manual emailing process for Asset Management reports in ETMS, which is required due to Microsoft authentication changes impacting system-generated emails. For full context and background, please refer to Service Bulletin #100: Microsoft Changes Affecting ETMS Emailing Functions – Action Required.

This workaround ensures that Service Desk notifications continue to be sent reliably while system updates are pending.

Manual Emailing Process for Asset Alerts

1. Go to Email Notification Setup (AM) to view the contacts associated with each notification group.
   
2. Navigate to Asset Alerts.
3. Click Print Alerts.
   
4. Choose on of the following:
   • Take a screenshot of the alerts, or
   • Save as a PDF.
     
5. Open Outlook on your local machine.
6. Create a new email:
   1. To: Email addresses from Notification Group
   2. Subject: "Asset Certification Alert"
   3. Body: "Please review Asset Certification Alert"
   4. Insert the screenshot attach the PDF of the alert.

7. Send the email.

   NOTE: Previously, the subject and body of the email included the full message shown in the alerts. Now, attaching the PDF or inserting the screenshot will provide the necessary information to the notification group.

Final Step: Record Alert Sent Date

Complete these steps after sending all alert messages.

1. Go to Manage Assets.
2. Select the asset for which the alert was sent.
3. Click Certifications.
4. Choose the relevant certification under Document Code.
5. Enter the date the alert was sent in the Last Alert Date field.
   
6. Repeat for each Asset listed in Alerts sent.