Microsoft Changes Affecting ETMS Emailing Functions - Service Desk Emailing Workaround

This article outlines the manual emailing process for Service Desk reports in ETMS, which is required due to Microsoft authentication changes impacting system-generated emails. For full context and background, please refer to Service Bulletin #100: Microsoft Changes Affecting ETMS Emailing Functions – Action Required.

This workaround ensures that Service Desk notifications continue to be sent reliably while system updates are pending.

Manual Emailing Process for Service Desk Reports

1. Prepare the Report
   • Ensure the report code(s) are visible.
   • Take a screenshot of the report information
     
2. Open Outlook on your local machine.
3. Create New Message
   • To: Email addresses from the Report Code(s)
   • Subject: Service Desk Report Filed
   • Body: Please review Service Desk report #

   • Insert: Add the screenshot of the report

     TIP: If this is an edited report Subject Line and Body Text can be changed to reflect this.
   • Subject: Modified Service Desk Report Filed
   • Body: Please review Modified Service Desk report #
     Add any notes on what changes were made, if desired.
      
4. Send the email
   • Repeat steps 1-3 for each report.
5. Dismiss System Reminder
   • If prompted to send a system notification, click Yes to dismiss it—this is safe to ignore as long as the manual email was sent.