Originally published on 07/01/2025
This service bulletin applies to agencies utilizing Avail's VoIP solution.
What's the Issue?
Avail will have planned VoIP maintenance that will take place on Friday, July 4th (Independence Day) between 3:30-4:00 am EST for all customers that have Avail's VoIP solution. This will require the Avail VoIP servers to be taken offline for 5 minutes or less.
Who's affected?
All customers that have Avail's VoIP solution including:
- Olympia, WA - Intercity
- Scranton, PA - COLTS
- Modesto, CA - StanRTA
- Baton Rouge, LA - BRCATS
- Grand Rapids, MI - The Rapid
- Allentown, PA - LANTA
- Fort Wright, KY - TANK
- West Covina, CA - Foothill
- Salem, OR - Cherriots
- Montebello, CA - MBL
- Shreveport, LA - SporTran
What do I need to do?
If your agency has VoIP, please expect VoIP communications to be offline for a couple minutes between 3:30-4:00 am EST while the scheduled maintenance occurs. This interruption will be very brief and should only last a couple of minutes.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!
Email Notifications Reminder
Stay updated with our latest service bulletins by using the Follow functionality in our Help Center. This feature ensures you receive critical alerts instantly and allows you to manage your notifications easily. See Service Bulletin #089 for more details.