Originally published on 01/09/2025
First and foremost, we hope that you are staying safe in this difficult time and want you to know that Avail is here to help in any way possible. This service bulletin applies to Southern California Transit Agencies that could potentially be impacted by the ongoing wildfires.
Due to the impact of the wildfires, Avail has implemented temporary network changes to ensure that you can continue to access your myAvail systems during this time.
What's the issue?
These wildfires may cause disruptions to normal network connectivity such as a local internet outage at your agency, working from alternative locations previously not connected to the myAvail Cloud, or reliance on cellular internet. We are preemptively temporarily simplifying access to myAvail for affected customers. These changes are designed to ensure continued access to essential systems without requiring VPNs or other tools.
Who's affected?
Hosted myAvail Fixed Route Dispatching (CAD/AVL) Customers:
- If you are hosted on myAvail in any of the following locations, this change affects you:
- Lancaster (AVTA)
- Norwalk (NTS)
- Montebello (MBL)
- Downey (Downey LINK)
Non-Hosted myAvail Customers:
- If you are not hosted, you are not impacted by these changes, but our support team remains available to assist if needed. Impacted agencies:
- West Covina (Foothill Transit)
- Palm Springs (Sunline)
What do I need to do?
Hosted myAvail Fixed Route Dispatching (CAD/AVL) Customers:
- You can now access your myAvail system directly from any web browser without the need for a VPN. Simply connect from any internet-enabled device.
Azure Remote App Users:
- You will need to download the appropriate remote app for your device to continue accessing your systems. Instructions for downloading the app can be found here: Microsoft Remote App Guide.
- Once you launch the app, choose to add a workspace and enter https://rdweb.wvd.microsoft.com
- Then log in with your username@myavail.cloud and your current password.
Non-Hosted Customers:
- No action is required, but feel free to contact our 24/7 support team if you need assistance.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. Please know we are here to help.