Originally published on April 30, 2024
This service bulletin applies to agencies utilizing Avail's cellular modems as part of an in-vehicle system.
Modem compatibility
Avail currently supports 4G and 5G modems, but the antennae are not interchangeable.
What do I need to do?
If you receive 5G cellular modems, do not use the modem or the 5G antenna with a 4G cellular setup. Doing so could cause connection issues or could damage the internal cellular module of the 5G modem.
How do I differentiate between 4G and 5G equipment?
While a 4G cell module modem features two cell antenna connections, a 5G cell module modem is equipped with four. Similarly, in the case of a dual-cell module modem, the antenna connections increase from four in the 4G version to eight in the 5G version.
How do I request assistance?
As always, if you have questions or need any assistance, please don’t hesitate to contact the Avail Customer Experience Team either by submitting a case via the AvailTec Portal or for critical or high-priority cases by calling (814) 234-3394 option 1.
Thanks for partnering with Avail. We look forward to better serving you!