As a public transit agency, you understand the importance of providing your riders with accurate, real-time information to enhance their travel experience. With the myStop® app and website, Avail Technologies offers a comprehensive solution that integrates seamlessly into your agency's operations, delivering real-time passenger information directly to your riders.
What is the myStop Help Center?
The myStop® Help Center is an invaluable resource designed to educate your riders about using the myStop® app and website. This platform provides detailed guides and troubleshooting tips, ensuring that your riders can easily navigate and utilize the features of the myStop® service. By empowering your riders with knowledge, the Help Center significantly reduces the burden on your customer support teams, allowing them to focus on more complex issues.
Benefits for Your Agency
- Enhanced Rider Experience: The myStop® app and website offer real-time updates on bus locations, arrival times, and service alerts, helping riders plan their journeys with confidence. The Help Center ensures that riders can quickly find answers to their questions, improving overall satisfaction.
- Reduced Support Calls: With comprehensive resources available in the Help Center, riders can resolve common issues independently. This reduces the number of support calls your agency receives, freeing up your customer support teams to handle more critical inquiries.
- Community-Centered Service: The myStop® app and website can be customized to reflect your agency's branding, providing a cohesive and professional look that is immediately recognizable to the communities you serve. The Help Center complements this by offering educational materials that reinforce your agency's commitment to excellent service.
Differentiating Help Centers
It's important to note the distinction between the myStop® Help Center and the Avail Technologies Help Center. The myStop® Help Center is specifically tailored for your agency's riders, focusing solely on the myStop® solution. It provides resources that help riders navigate the app and website effectively.
On the other hand, the Avail Technologies Help Center (help.availtecportal.com) is geared towards transit agency's like yours and covers help resources for the full scope of myAvail's platform and solutions. This includes support for various technologies and services beyond the myStop® app and website.
How to Access the myStop® Help Center
Direct your riders to the myStop® Help Center by visiting myStop.Zendesk.com. Here, they will find a wealth of information to help them make the most of the myStop® app and website.
Empower Your Riders
By leveraging the myStop® Help Center, your agency can enhance the rider experience, reduce support calls, and present a professional, branded service to your community. Empower your riders with the knowledge they need to navigate public transit confidently, and enjoy the benefits of a streamlined support system.