Clickatell Compliance Information

Clickatell is the shortcode (321123) service provider that Avail uses for riders to request bus status updates via text messages. The agencies that make this service available to their riders must display specific information wherever they advertise this service to the public.

Required Information:

  • The phrase: "Data and messaging fees may apply.“
  • Link to their “Terms and Conditions” and “Privacy Policy”
    • May be agency specific.
    • Or they can use the generic Avail Terms built into an agency’s InfoPoint.
      • Adding “/AvailAlertsTerms” to the end of their InfoPoint URL.


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