Event History works in parallel with the System Event Dashboard and the Operations Queue dashboard. This report provides more detailed data about events for the time period specified in the filter pane.
The report displays results in table and can include the following information: dispatcher take/log acknowledgement process, its queue, vehicle, operator, time to take and time to log, incident type, and the full incident detail if applicable.
Asterisks identify incidents that include revenue adjustments. The corresponding incident report will display values under the service information section for either Missed Miles/Hours/Trips or Additional Miles/Hours/Trips.
The full report includes extensive data. Use the scroll bar to review the entire report or use the filter to select specific attributes: Incident Type, Queue, Event Type, Vehicle, Operator, Dispatcher, Service Level, and so on.
Additional sorting includes the ability to click a heading to prioritize different information near the top for the report. For example, clicking the Vehicle heading orders the rows by vehicle number.
If the map icon is available, click on it to investigate an event by replaying vehicle data in a map. This icon is a built- in shortcut that opens Geographic Tools in a new window and loads the relevant vehicle data for Replay. Simply press the 'Load Data' button to review the breadcrumb trail. The Replay data has a built- in cushion of time for review (Replay pulls data from 15 minutes before event occurs, and 15 minutes after event). Events that include vehicle data will display this icon.
Replay Review:
Click the plus sign on the Events report for a specific event (under 'Actions') to expand it and display additional information. For example, the expanded area below displays information about the dispatcher who took and logged the event:
NOTE: If events are not actively managed by Operations staff, they are automatically logged (Auto-Log) to BI reports at the end of the business day.
Click the map icon on the report to use the built- in shortcut to review the data collected from the vehicle. The software will take you to Geographic Tools in ETMS (your web-based tools). The geographic display will include the date, time and vehicle.