You can now sign in to myAvail ETMS with the same Microsoft account you use for your work email. No separate ETMS password to remember.
Step 1: Update your ETMS profile email
ETMS recognizes you by matching the email on your ETMS profile to your Microsoft account. You only need to do this once, while signed in with your current ETMS username and password.
- Sign in to ETMS as usual.
- Open your User Profile.
- Check the Email field. It must exactly match the email address you use to sign in to Microsoft (Outlook, Teams).
- If it doesn't match, update it and select Save.
TIP: Your IT team may ask you to use your Microsoft username instead of your email address. If so, enter that value in the Email field.
Step 2: Sign in with Microsoft
- Sign out of ETMS.
- On the ETMS login page, select Login with Azure instead of entering a username and password.
- Sign in with your work Microsoft account.
- You're taken back to ETMS, signed in.
That's it! From now on, select Login with Azure each time you open ETMS.
What to expect
These are standard Microsoft screens. What you see depends on your organization's settings.
Microsoft sign-in page
Enter your work email and password. If you're already signed in to Microsoft in this browser, you may skip this screen.
Verification prompt (MFA)
You may be asked to approve a notification in the Microsoft Authenticator app or enter a code. This is part of your organization's security policy.
"Stay signed in?"
Select Yes on your own computer to sign in faster next time. Select No on a shared computer.
If something goes wrong
NOTE: You can always sign in with your ETMS username and password while the issue is sorted out.
| What you see | What to do |
|---|---|
| Microsoft sign-in works, but ETMS doesn't sign you in | Your profile email doesn't match your Microsoft account. Repeat Step 1. |
| "Need admin approval" | Your organization hasn't finished setup. Contact your IT team. |
| "Your sign-in was blocked" or "You can't get there from here" | Your organization's security policy blocked the sign-in. Contact your IT team. |
| "You are not assigned to this application" | Your IT team needs to give you access to ETMS. |
| Forgot your Microsoft password | Contact your IT team. Avail cannot reset your organization's Microsoft passwords. |
Frequently asked questions
Do I have to switch right away?
No. Your ETMS password keeps working.
Does Avail see my Microsoft password?
No. You enter it only on Microsoft's sign-in page. ETMS receives only your name and email address.
I use a shared computer. Anything to know?
Select No at "Stay signed in?" and close all browser windows when you're done. Signing out of ETMS may not sign you out of Microsoft.
I access ETMS through Windows App. Should I stay signed in?
Yes. Select Yes at "Stay signed in?" Your Windows App session is your own, so it isn't treated like a shared computer.
Who do I contact for help?
Your organization's IT team or Avail Support.
IT administrators: See the ETMS SSO Administrator Guide for setup steps.