Maintenance SOP 033: Supervision for Management

Purpose 

This procedure provides information for maintenance supervisors to support maintenance technicians in using the CAD/AVL system to improve maintenance response, and for supervisors to generate reports to identify and respond to maintenance trends. The procedure covers report generation and analysis, and the supervisor’s role in supporting other Maintenance SOPs.  

Operational Impact and Metrics

Operational Impact: The Vehicle Health Monitoring module provides maintenance supervisors with real-time information on overall health of several vehicle systems. This allows maintenance to respond quickly and efficiently, increasing availability of vehicles, and reducing road calls. The VHM module also provides the ability to analyze historical maintenance data and trends to improve maintenance practices. 

Metrics: On-time performance, Spare Ratio / Vehicle availability  

Definitions  

Frequency

Daily 

Positions and Responsibilities 

Implementation of this SOP is primarily the responsibility of Vehicle Maintenance Supervisors (e.g. foreman, front-line supervisors). Higher-level managers should also be familiar with these procedures to support the supervisors. 

Procedure 

Daily Reporting Analysis (Reports generated from SP-032-01 Maintenance)  

1. Use Business Intelligence to conduct trend analysis for maintenance events and issues 
2. Use the Maintenance queue to address issues in real time

Types of Reports:

1. Maintenance Dash Report ( located in ETMS> Transit Assets product suite)
2. Pre-trip failure issues by type, vehicle and operator 
3. Maintenance issues (pre-trip failures, ITS, and VHM events-vehicle health monitoring) 
4. Daily Report Analysis – End of Day 

Review ‘Maintenance’ Issues in myAvail Operations:

1. Manage items in the Maintenance area: VHM events, pretrip failures, ITS issues (create work orders, assign tasking, etc.)
2. Log items after resolution has been identified
3. When the ‘Maintenance’ queue is empty, this indicates any issues noted have already been logged to populate reports and related action plans should be in place for unresolved issues
4. Ensure procedures are followed, reference related SOPs for information 

•  
  • Pull out SOP - SP-030-01 Maintenance – Pull Out/Start of Shift 
  • Health SOP - SP-031-01 Maintenance – Vehicle Health Monitoring 
  • PM SOP - SP-032-01 Maintenance – CAD-AVL Preventive Maintenance 

Supporting Documents

Related SOPs 

1. SP-001-01 Planner – Schedule Data Management and Implementation 
2. SP-030-01 Maintenance – Pull Out/Start of Shift 
3. SP-031-01 Maintenance – Vehicle Health Monitoring 
4. SP-032-01 Maintenance – CAD-AVL Preventive Maintenance