Purpose
This procedure provides information for planners, or other transit agency staff, to guide use of the Replay tool in ETMS to compare actual route performance to scheduled route performance, determine the causes when scheduled service performance is not achieved, and to investigate customer complaints that might have occurred on the street. The Replay tool can also be used for training purposes and to investigate incidents and accidents.
Operational Impact and Metrics
Operational Impact: Utilizing the Replay tool in ETMS, Planning & scheduling, can significantly reduce the amount of time it takes to troubleshoot and identify root causes of customer complaints and on-time-performance issues that affect essential data collection. The Replay tool allows users to retrace actual vehicle performance data for a specific time period, allowing focus on possible issues with stops, timepoint segments (stop-to-stop distances), or missed trips-like a data bread crumb trail.
Metrics: Overall on time performance data collection and customer complaints
Definitions
| ITS | Intelligent Transportation Systems |
| CAD/AVL | Computer-Aided Dispatch and Automatic Vehicle Location |
| Block | All the trips run by a vehicle |
| MDT | Mobile Data Terminal |
Frequency
As needed: Use the Replay Tool to troubleshoot issues that arose during revenue service / whenever something questionable has occurred on a vehicle or there was an issue reported by passengers that requires research and resolution.
TIP: Review BI reporting tools to assist in identifying issues. Schedule Health and Schedule Adherence by Departure reports are a good starting point, in addition to essential responses to any reported issues/ complaints.
Positions and Responsibilities
This SOP can be used by a variety of agency personnel. Planners, Managers, Supervisors, and Trainers can use it to scrutinize how schedules are used on the road for troubleshooting issues in data collection. Customer Service, if designated, can also use it to troubleshoot customer calls. Supervisory personnel should be familiar with these procedures to best support agency staff.
Procedure
1. Log in to ETMS
2. Select the Geographic Tools card in the Planning & Scheduling product suite
3. Select Replay menu:
- Select start and end time or select Duration (sets of minutes)
- Select one of the following from the dropdown menu: a status, vehicle, operator, block, run, or route
- Or, click and drag on map to select an area
- Select load data
4. Review historical data in Replay tool
- Filter data as needed
- Arrows on map represent vehicle location and time, and are color- coordinated to indicate on-time status ( for example, on time, late, early, off route, headway)
- Can press the 'play' button to allow the software to walk you through the table of data
5. Save Replay for later review as preferred or
6. Use Export button to export data (if needed)
Supporting Documents
Related SOPs