Some Avail solutions and tools are accessed through secure web applications outside of myAvail ETMS. To protect your agency's information, access to these applications is provided individually to authorized users.
If you've been granted access to one of these applications, you may receive an email invitation from Microsoft. You'll need to accept this invitation before you can access the application for the first time.
When does this apply?
This process may be used when accessing Avail-hosted applications such as:
- VoIP Recording Timeline, used by authorized agency staff to review recorded VoIP communications.
- SharePoint Resources, shared by Avail's project teams during some solution implementations.
- myTap Reports, which provides reporting on QR code and NFC interactions for the myStop Connected Placards.
- Other Avail web applications that require individually authorized access.
NOTE: The applications available to you depend on the Avail solutions used by your agency and the permissions assigned to your account.
What should I expect?
1. Look for an email invitation from Avail
When your access is ready, you'll receive an email from an Availian inviting you to access resources provided by Avail.
If you don't see the invitation, check your Junk or Spam folder.
IMPORTANT: Your invitation is specific to your account. Don't forward the invitation to another person who needs access. Each user should receive their own invitation.
2. Accept the invitation
Open the email and follow the prompts to accept the invitation.
Microsoft may ask you to sign in with your existing Microsoft account or complete your organization's normal authentication process.
You typically only need to accept the invitation the first time you're given access.
3. Open the Avail application
After accepting the invitation, open the Avail application you were provided.
If prompted to sign in, use the same account associated with your invitation.
Once authentication is complete, the application should open with the access assigned to your account.
Didn't receive the invitation?
If you were expecting an invitation but haven't received it:
- Check your Junk or Spam folder.
- Confirm that you're checking the email account used when your access was requested.
- Check whether your organization has quarantined or blocked the email.
- Contact your agency's system administrator or Avail Support if you still can't locate it.
Having trouble signing in?
If you accepted the invitation but can't access the application:
- Confirm you're signing in with the same account that received the invitation.
- If you use multiple Microsoft accounts, make sure the correct account is selected.
- Try signing out of your other Microsoft accounts before opening the application again.
- If you receive an error message, take a screenshot before contacting support.
When contacting Avail Support, include:
- Your name
- Your agency
- Your email address
- The Avail application you're trying to access
- A screenshot or description of the error message
Need access for someone else?
Access is assigned individually and shouldn't be shared between users.
If another employee at your agency needs access, contact your agency's system administrator or Avail Support to request access for that person.