Overview

Unanticipated data conditions, changes to required system permissions, and third-party software can cause various system errors, such as:

Tracking down and resolving these types of errors can be difficult. If a system error occurs, the more information you gather, the more quickly Avail Support can fix the problem.

If a system error occurs, please provide the following information to Avail Support:

• The user that was logged in.
• Workstation information, including OS version and Patch Level.
• When the error occurred.
• Screenshot of the error.
• Clipboard of error details if offered.
  • Some system errors present a “Copy to Clipboard” button. Click the button and then paste the contents into an e-mail, Notepad, or other option.
• Record all known steps leading up to the error.