Purpose
This procedure provides information for Information Technology and/or System Administrators to ensure Disaster Recovery policies covering AVL systems (network, hardware, software) are in place. The procedure provides a process for setting up non-Avail hosted solutions, or working with Avail hosted solutions.
Operational Impact and Metrics
Operational Impact: It is imperative that all agencies who are hosting their own Avail servers to establish a disaster recovery plan. The purpose of this procedure is to ensure that in the case of an emergency a plan has been established to minimize system down time via execution of the DR plan.
Metrics: Successful test of DR Plan on a bi-annual or annual basis
Definitions
| ITS | Intelligent Transportation Systems |
| CAD/AVL | Computer-Aided Dispatch and Automatic Vehicle Location |
| VM | Virtual Machine |
| DR | Disaster Recovery |
Frequency
Managing own servers, set up DR plan at initial implementation of CAD/AVL system. Review annually, biannually
Roles and Responsibilities
Implementation of these procedures is the responsibility of transit agency staff involved in system administration and/or information technology.
Procedure
- Establish and implement Disaster Recovery Plan
Option 1 - Setting up Non-Hosted Solutions
- Identify and review your agency’s organizational IT Disaster Recovery (DR) plan
- Update IT DR plan to include Avail ITS
- Server backup recommendations
- Perform full machine or VM backups weekly
- Perform SQL database backups daily
- Ensure a copy of each is stored at an off-site facility
- Virus protection software recommendations
- Ensure that Avail ITS Servers have the same virus software as the rest of the network
- Supplemental power recommendations
- Backup power for all network hardware (routers, servers, switches, etc.)
- Backup for workstations
Option 2 – Avail Hosted Solutions
- Contact myAvail for copy of relevant DR policy
- Simulate Disaster Recovery
- Recommended biannually
- Retrieve data to demonstrate …
- Perform annual review of Disaster Recovery Plan
Supporting Documents
Related SOPs