Agencies should have a standard policy that indicates when APC counts can be adjusted. Operators should only adjust APC counts at end of line trips and while the vehicle is nearly empty.
On high ridership routes, check the onboard count at the end of the block. Report discrepancies to Maintenance when the on‑board count is at off by at least plus or minus five (+5). Errors of 2 to 3 percent are normal.
Alternatively, agency personnel can review Business Intelligence reports somewhat regularly to help proactively identify APC issues by comparing boards and alights for a single vehicle or by comparing boards and farebox counts.
An optional configuration can include the automated display of the APC screen, as shown below, when the operator deploys the wheelchair lift for a rider. This allows the operator to record when a disabled rider has boarded the vehicle. Additionally, the system can be configured to automatically display the APC screen when a rider opens the bike rack if the rack has the approved sensor.
Operators can manually adjust the APC counts, when needed, from the MDT's Home screen by touching the "APC Adjust" button, when the vehicle is in a stationary position.
To adjust the APC counts:
- Press the APC Adjust button on the Home Screen,
- Enter the correct numbers for Onboard count
- Optional: If used by the agency update values for Wheelchair count, and Bike count
- Press the Save button.
- If you close the APC adjust screen before touching Save, the system does not save the data you entered.