Workstation Infrastructure

Options for myAvail Workstations

Various job functions beyond dispatchers and their supervisors use myAvail workstations. Road supervisors can use a mobile implementation of myAvail to access dispatch functions, CAD/AVL utilities, and passenger information data. Planning and other Operations staff require myAvail workstations to analyze data, enter and maintain route schedules, set up the system (e.g. adding users, operators, or adjusting access permissions), and process daily exceptions of imported farebox data. A recent enhancement allows the APC data to be processed automatically without user interaction. This ridership data is required to support National Transportation Database (NTD) reporting.

Access to myAvail is necessary to control public messaging through signage or various internet capabilities.

Aside from requirements for memory, disk space, and operating system, there is a need to consider network access to the servers and to the internet, physical space, and usability. myAvail requires internet access to acquire map data and to allow Avail support access. You can adjust the workstation’s display to most resolutions and aspect ratios, but Avail strongly recommends using a high-resolution landscape setting. Avail also recommends dual monitors for dispatchers to minimize screen swapping.
Properties with VoIP communications also need the VoIP Voice Dispatch Station for all voice calls and communications. Avail recommends Voice Dispatch Stations that are a four line/channel SIP endpoint device capable of connecting four simultaneous SIP calls. Each of the channels is fully independent, with separate PTT, Volume Control, status indicators, etc. This setup allows the dispatcher to participate in or monitor up to four voice calls simultaneously.

To find the recommended specifications, please consult Avail Support.

How myAvail Communicates with Workstations

Your property must use a TCP/IP network to connect the workstations to the server implementation. This connection can be implemented over a fully private Local Area Network (LAN) or a Wide Area Network (WAN). If your property uses a public network, such as the internet, then a Virtual Private Network (VPN) must be established to ensure the security of the messaging.

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