Catching up on what you missed or watching sessions on demand? Check out the dynamic lineup of sessions and discussions from Avail Engage 2025!
Day 1
Engage Happy Hour
Kickstart your conference experience! Enjoy drinks and appetizers as you connect with with peers, solution partners, and Avail.
Day 2
Welcome to Engage 2025!
In his opening remarks Avail's President & CEO, Rick Spangler, welcomes attendees and details Avail's objectives and key takeaways for the Avail Engage solutions conference.
Engage Outlook
Embark on an exciting journey with us as we welcome you to the Engage In-Person Experience. In this brief overview, we'll provide you with everything you need to know to make the most out of your Engage experience. We'll discuss event logistics, conference highlights, and more. Join us as we kick off Engage and prepare for an unforgettable experience filled with learning, networking, and inspiration.
Customer Success Story: Driving Success with ETMS
Join David Mugica for an inspiring mainstage session that showcases how transit agencies are transforming operations with Avail’s myAvail ETMS platform. Discover how customers are leveraging this unified solution to streamline dispatch, enhance fleet performance, improve compliance, and make data-driven decisions that elevate service delivery. Through real-world success stories, you’ll see how ETMS is more than just software—it’s a strategic partner in achieving operational excellence and delivering value to your riders and your community.
The Avail Product Roadmap
Avail's Director of Products, Ryan Harshbarger, highlights the current and future product innovations driving Avail to revolutionize the adoption of ITS technology by partnering with our customers to achieve success.
Partner Spotlight: Dynamic Signage Solutions with Message Point Media
Experience the surge in demand for dynamic signage solutions aimed at enhancing brand visibility and delivering real-time information in captivating ways. Discover the latest innovations from Message Point Media, including solar-powered options that introduce vibrant color to signage displays, departing from traditional black and white.
Join us to explore how dynamic signage can elevate your brand presence and engage your audience like never before. Don't miss this opportunity to stay ahead of the curve in signage technology and customer engagement.
Product Roundtable: Daily Operations (Operator Timekeeping and Payroll)
Join us for an in-depth discussion on the design and integration of a CAD/AVL ops package for the Avail product team. This session will cover daily operations, pay by paddle, and NTD payroll reporting. Your feedback will be instrumental in shaping the future of our product. Engage with fellow industry experts and contribute to the development of cutting-edge solutions.
Command Central: Inside the Modern Transit Operations Center
Step into the nerve center of transit innovation. This session explores how agencies are transforming their Operations Centers into high-tech hubs of efficiency using Avail’s myAvail Enterprise Transit Management Software (ETMS). From wall-to-wall monitors displaying real-time bus locations and incident alerts to streamlined yard and pullout management, discover how agencies are leveraging data-rich dashboards and integrated communications to make proactive, informed decisions every day. Learn how these command centers are not just managing operations—they’re redefining them.
Product Roundtable: Work Order Management
Join the EAM product team as we discuss the ongoing facelift of our vehicle maintenance, facilities, and inventory management features. This session invites early adopters, long-time users, and interested observers to share their experiences and feedback. Your input will guide the enhancement of our product, ensuring it meets the evolving needs of the industry.
Your Success, Our Mission: The Premier Service Initiative
At Avail, our goal is to be the industry’s premier service provider—and that starts with you. This session unveils our bold new approach to customer success, built around regional teams designed to deliver more responsive, personalized, and strategic support. Learn how this initiative is transforming the way we partner with agencies, fostering deeper relationships and driving long-term adoption. We’ll also introduce our new Director of Customer Success and share how this role is shaping a future where your success is our top priority.
Day 3
Amputate to Elevate: Transform Adversity Into Advantage with John Register
Join John Register, Paralympic Silver Medalist and Gulf Veteran, as he shares his journey of overcoming adversity and embracing a new normal mindset. Learn how to gain clarity in crises, control in uncertain times, and inspire transformational results. Discover the Resilience Action Model to overcoming obstacles and shift from fear to freedom. Whether you are striving to elevate your team's performance or seeking personal growth, John delivers actionable solutions to help you reach the medal podium.
Customer Success Story: Paperless Operations
Discover one agency's transformative journey successfully adopting paperless dispatch operations. This session will delve into the benefits and challenges of transitioning to a paperless system, highlighting how tablet-based maintenance has become a crucial theme across our Transit Asset customers. Learn about the innovative approaches to vehicle pre-trip inspections and other frequently requested features that streamline operations and enhance efficiency. Join us to hear firsthand experiences and insights on how going paperless has revolutionized their workflow and improved accuracy.
Detour Adherence: Keeping Teams Aligned When Routes Change
Discover how Avail’s Detour Adherence solution helps transit agencies stay on course during service disruptions. With real-time turn-by-turn navigation and visual guidance, operators stay focused, new drivers train faster, and customers experience fewer surprises. Learn how this tool improves safety, streamlines maintenance, and supports agency-wide goals - all without pulling vehicles off the road.
Partner Spotlight: Cutting-Edge Connectivity with Digi International
Discover how Digi's advanced cellular and router technologies are revolutionizing mobile connectivity for public transit fleets, ensuring seamless communication and enhanced operational efficiency. Learn about the transformative impact of Digi's solutions on public transportation, from real-time data transmission to improved passenger experiences. This session will also highlight the successful partnership between Avail and Digi International, showcasing how their collaboration is driving the future of connected transit systems.
Product Roundtable: Real-time Passenger Information & Customer Service Management
Explore the Avail product team's vision for a truly revolutionary Rider Relationship Management solution. This session will focus on real-time public information and customer relationship management. Share your insights and help us create a transformative experience for riders. Be part of the conversation that will redefine industry standards.
Avail 360: Powering the Future of Transit Through Smart Integrations
Transit technology is evolving fast—and Avail is leading the charge. In this session, we’ll explore the full spectrum of Avail 360 capabilities, from high-speed AVL and real-time GTFS updates to in-vehicle integrations, fare systems, and cloud-based data sharing. Learn how agencies are leveraging tools like yard management, electric vehicle monitoring, and transit signal priority (TSP) to streamline daily operations and enhance rider experience. We’ll also highlight a real-world TSP success story that showcases how innovation and collaboration are driving measurable results.
Precision Planning: Enhancing Transit Schedules with CSched and HASTUS ATP
Effective transit planning starts with accurate data and the right tools. In this session, we’ll explore how Avail’s partnership with CSched empowers agencies to optimize their scheduling processes through seamless integration with HASTUS ATP. Learn how CSched helps transform static data into actionable insights that improve running times, reduce layover inefficiencies, and enhance on-time performance. Discover how better planning leads to better service—and how our combined expertise ensures your agency gets the most out of its scheduling investments.
Product Roundtable: Detour Management
Participate in a dynamic discussion with the Avail product team on evolving operational plans to meet the day of operations. This session will cover improved detour scenarios, reporting, analytics, and tools to keep service on the street. Your contributions will help us build robust solutions that enhance operational efficiency and service delivery.
Engage Social
Engage is packed full of information, so it's nice to take a break and relax. The Engage Social is your chance to let loose and just hang out with your peers, Avail, and our partners. There's no agenda - just a lot of delicious food, a live band, an aerosol artist, and more!
Day 4
Engage Awards
Celebrate the remarkable achievements of agencies and users in the inaugural ceremony of our customer excellence awards. This session honors those who have excelled in utilizing the myAvail platform to enhance public transportation services. The event promises recognition of innovation and dedication in the field, making it a must-attend for all transit professionals. Enjoy a delightful breakfast while networking with peers and industry leaders.
Adoption Accelerator - Finance Track
Discover the full potential of our platform in this comprehensive session tailored for finance professionals. Dive deep into all aspects of financial management activities, including budgeting, requisitions, procurement, accounts payable (AP), and accounts receivable (AR). This session offers an in-depth exploration designed to help you master the tools and techniques that can streamline your financial operations and improve efficiency. By attending, you'll gain a broader perspective on how our platform can elevate your agency's financial management capabilities. Learn to adopt the features our power users rely on to maximize value and drive success. Whether you're looking to refine your budgeting processes or enhance your procurement strategies, this session provides the insights and practical knowledge you need to achieve your goals.
Adoption Accelerator - Operations & Planning Track
Join us for an in-depth exploration of Avail's myAvail Enterprise Transit Management Software (ETMS). This session covers efficient dispatch and scheduling, real-time yard and pullout management, incident handling, and paratransit support. Discover how data-driven scheduling and integrated business intelligence tools enhance service efficiency and decision-making. Learn about the unified platform that streamlines all aspects of transit agency operations, ensuring ADA compliance and improving communication through VoIP technology. Ideal for transit managers, planners, and dispatchers, this session offers insights into maintaining compliance and streamlining reporting processes. The session will start with a holistic view of planning & scheduling, feeding into daily operations, and a feedback loop for system improvements, followed by breakout groups for deep dives into Operations and Planning.
Adoption Accelerator - Transit Asset Maintenance Track
Join us for a dynamic, deep-dive session tailored for agency personnel responsible for managing Transit Asset Maintenance programs. This interactive session will empower attendees with actionable insights into Avail’s Transit Asset Maintenance solution, including strategies for optimizing adoption and achieving operational excellence. Discover how to leverage tools for streamlining asset tracking, preventive maintenance scheduling, and work order management. Learn best practices for improving maintenance workflows and ensuring compliance with transit-specific requirements. Whether you're looking to enhance your current system usage or planning for a new implementation, this session is designed to equip you with the knowledge and skills needed to accelerate your program’s success. Take advantage of this opportunity to connect with peers, share challenges, and explore innovative approaches to keep your transit assets in top condition.
Engage Partner Summit
In this engaging session, Avail leadership will collaborate with preferred solutions partners to identify opportunities for improving solutions, addressing pain points, and celebrating shared successes. This collaborative approach ensures that all participants can contribute their insights and expertise, fostering a productive and dynamic environment. The session layout is carefully designed to provide a balanced mix of reflection, problem-solving, and forward-looking collaboration. By combining these elements, attendees will gain valuable insights, develop actionable strategies, and build stronger partnerships. Don't miss this opportunity to be part of a forward-thinking, solutions-oriented discussion.