Originally published on 5/23/2024
This service bulletin applies to agencies utilizing myAvail's map functionality.
What's the issue?
Microsoft Bing's API is down, which is necessary to run Bing Maps. Some of myAvail's mapping solutions rely on Bing maps, so those solutions will not work properly until Microsoft deploys a solution.
Who's affected?
You are affected if you use any of myAvail's mapping solutions, including:
- Geographic Tools
- Dispatch
The Bing API outage does not affect:
- Live Map
- maps on the MDT (in-vehicle solution)
- myStop
- InfoPoint
What do I need to do?
If you are experiencing issues with myAvail's mapping solutions, use the following workarounds until Microsoft deploys a solution:
- Dispatchers can use myStop and InfoPoint to view vehicle locations
- If your agency utilizes myAvail version 9.2 or higher, you can use the Live Map
Thank you for your patience. We will update this article until the problem is resolved.
Updates
- 11:00am ET - The Bing Maps API appears to be working. We'll continue monitoring to ensure the issue is resolved.
- 12:30pm ET - The issue has been resolved. Agencies are reporting normal functionality of myAvail's mapping solutions.