Service Bulletin #76 - Update to the Delivery of Support Surveys

Originally published on 4/30/2024

This service bulletin applies to system administrators.

What's the issue?

To help gauge performance and satisfaction, our Customer Support Team collects feedback at the close of each support case. Microsoft distributes these satisfaction surveys using our email address.

Starting on May 1, 2024, the short URL domain Microsoft uses to send the surveys will be updated from "https://[region][10-digit code]" to "https://[region][10-digit code]".

Who's affected?

Microsoft's change will affect anyone who creates support cases.

What do I need to do?

If your network firewall or email security requires you to allow the listing of new URLs, please update your allowlist to include the new domain.
How do I request assistance?

Please contact Microsoft Support and reference ICM487267238 if you need further assistance.

Thanks for partnering with Avail. We look forward to better serving you!

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